| UX/UI | Cognitive dissonance | Journey map | Qual vs quant | CX management |
| Digital transformation | Information architecture | UXer | Service design | T-shaped |
| Discovery workshop | Interaction designer | UX BINGO (free square) | Persona | UX strategy |
| User testing | Lean UX | Affordance | UI/UX | Content strategist |
| Digital experiences | A/B testing | Design research | Wireframe | Double diamond |