| Persona | Qual vs quant | T-shaped | Design-led innovation | Empathy |
| Discovery workshop | Affordance | CX management | User testing | Information architecture |
| Digital transformation | Wireframe | UX BINGO (free square) | Content strategist | Everyone is a designer |
| ResearchOps | Emotional intelligence | Lean UX | UX strategy | Human-computer interaction |
| Democratizing UX | Digital experiences | Journey map | UX/UI | The UX Industry |