| Service design | UI/UX | Cognitive dissonance | Creativity | Digital transformation |
| Democratizing UX | Discovery workshop | Information architecture | Persona | Atomic design elements |
| UX strategy | Everyone is a designer | UX BINGO (free square) | Active listening | Empathy |
| T-shaped | Double diamond | CX management | The UX Industry | Journey map |
| Design-led innovation | Deprofessionalize | Wireframe | User testing | ResearchOps |