| Lean UX | Creativity | Empathy | UI/UX | Qual vs quant |
| ResearchOps | Journey map | Service design | Affordance | Design thinking |
| T-shaped | Democratizing UX | UX BINGO (free square) | Agile | Active listening |
| UX/UI | Cognitive dissonance | Human-computer interaction | Design-led innovation | Content strategist |
| A/B testing | CX management | Interaction designer | Design research | Persona |