| Design-led innovation | Persona | User testing | UI/UX | Everyone is a designer |
| The UX Industry | Product-led organization | UXer | Interaction designer | Qual vs quant |
| Democratizing UX | Active listening | UX BINGO (free square) | Design system | Emotional intelligence |
| Service design | UX/UI | Agile | Digital experiences | Cognitive dissonance |
| CX management | Discovery workshop | Design thinking | DesignOps | Digital transformation |