| Courtesy Patrol | “If it’s not written down, then it didn’t happen.” | Keep It Simply Stupid (KISS) method | 5-Ws (Who, What, Where, When, Why, and How) | Private Property |
| Incident [Report] | Monitoring the [place/item] | Power to Arrest | Burglary | [Security Officer’s] Authority |
| Misdemeanor crime | Internal / External Communication | SECURITY OFFICERS TERMINOLOGY BINGO (free square) | Guard Card | Post Orders |
| Felony crime | Stop / Halt / Wait a minute | Observe & Report | 3-Cs approach (Clear, Concise and Complete) | (5 Steps of) Loss Prevention |
| Daily Activity Report (DAR) | Citizen’s Arrest | Direction of Travel | Conflict Resolution / De-escalation | Personal Protective Measure(s) |