| “If it’s not written down, then it didn’t happen.” | Conflict Resolution / De-escalation | Patrol Pattern(s) | Stop / Halt / Wait a minute | Felony crime |
| Probable Cause | Citizen’s Arrest | Post Orders | Guard Card | Situational Awareness |
| (5 Steps of) Loss Prevention | Courtesy Patrol | SECURITY OFFICERS TERMINOLOGY BINGO (free square) | Alert[ness] | Internal / External Communication |
| Use of Force | 3-Cs approach (Clear, Concise and Complete) | Direction of Travel | Trespassing | Private Property |
| Witness [or] Victim Statement | Factual / Fact Based Reports | Daily Activity Report (DAR) | Monitoring the [place/item] | Call the Police |