| Ramp Up | Communication | Portal | Backward Compatible | Workflow |
| User Friendly | Negotiated | Up to speed | Solution(s) | Niche[s] |
| Open Source | Customer Service | BUZZWORD BINGO (free square) | Functionality | Compelling |
| Expectations | Cross Sell | Ownership | Reuse / Reusability | Network[ing] |
| Action Item / Action It | Focused | ETA | Reactivation | Web 2.0 / 3.0 |