| Customer Relationship Management (CRM) | Offline | Basically | Off the Shelf | Total Quality [or] Quality Driven |
| Tailwind[s] | Data Driven | Guidance | Transformative | Action Item / Action It |
| Followup | Knowledge Base | BUZZWORD BINGO (free square) | Service Oriented | Compelling |
| Deadlines | Growth | Out of the [Box | Loop] | Google Juice | Run it up the flagpole |
| Business Plan | Key Factor / Words | Skill set(s) | Walk the Talk | Cascade Graph |