| Action Item / Action It | Key Factor / Words | Elephant in the room | Go Live | Knowledge Base |
| Reach out | Service Oriented | Hardball | No-Brainer | Data Driven |
| Think Outside the Box | Fault Tolerant | BUZZWORD BINGO (free square) | Backward Compatible | Reinvent[ing] the wheel |
| Policy[ies] | Emerging markets | Market Window | Multitask[ing] | Offline |
| Road map | Synergy / Synergies | On the back end | Revisit | Front Lines |
| Service Oriented | Brain Storm / Mind Shower | Followup | Compelling | Wow Factor |
| Capacity | Offline | Knowledge Base | Sticky-ness | Gap Analysis |
| Process | Center of Excellence | BUZZWORD BINGO (free square) | Resource[s] | Portfolio |
| Data Driven | Bottom Line | Legacy | Moving/Going Forward | Raising the Bar |
| Restructuring | Issues | Customer Relationship Management (CRM) | Bandwidth | Mind Share |